How It Works
As the Texas Provider law firm designated under your contract with PrePaid Legal Services, Inc. (dba LegalShield), we would like to welcome you as a member. When you have a legal problem, we hope that you will use your LegalShield contract.
In order to enable us to better serve your legal needs we offer information concerning how your LegalShield contract works in certain areas. We suggest that you refer to each of the coverage pages in the event you have a question about your legal services.
Read your contract and understand the benefits it provides. The information on this website is intended to help you understand your contract; however, the actual contract establishes and governs the benefits to which you are entitled. If you have questions about coverage call LegalShield, Customer Service Department at 1-800-654-7757.
It is important to call us as soon as possible after you realize you have a legal problem. If you wait until the last minute, your call may be too late for us to be of full service to you. We need as much time as possible to work on a resolution to your problem.
When you call us, please use the specially reserved LegalShield phone lines for faster service.
Toll Free: 1-800-458-6982
Fort Worth: 817-255-2096
These phone numbers are specially staffed to provide you with fast service. Although the firm has other lines which may show up on your caller ID, those lines are used for outgoing calls only, and are not answered through our LegalShield switchboard system. For fast and efficient service, we recommend that you always call the LegalShield numbers shown above.
When you call, one of our representatives will verify your membership information and will request information concerning the nature of your legal problem. These representatives are employees of the firm. Any information you provide them is confidential and fully protected by the attorney/client privilege.
The representative will immediately assign your call to our staff of attorneys. As a general rule, an attorney will attempt a call back within eight (8) working hours. Under certain circumstances, we will arrange for an appointment at a specific time to call you back (even after hours if we have been unable to reach you during normal business hours). We can provide much better service if you leave us a number at which you can be reached directly. To keep our 1-800 incoming phone lines clear for all of our members calling the law firm, we do not place calls directly through to an attorney (except in an extreme emergency). By using the call back system, we find that we can provide faster more efficient service to all members. We appreciate your cooperation in this regard.
In many instances you will be entitled to a free letter. Before we can send a letter on your behalf, you must complete a General Authorization Letter and send it to us (or a Collection Authorization Letter for a collection letter.)
It is extremely important to be organized with your facts before you call. Please do not send us original documents. You may need those originals. We recommend sending documents via our secure email portal found at the bottom of the prior page (send documents). You may also send documents via fax. Faxed documents should be sent to:
Traffic Tickets: Fax 817-255-2080
All Other Documents: Fax 817-255-2090
The fax lines are operated twenty-four (24) hours a day, seven (7) days a week.
Mailed documents should be sent to: 3650 Lovell Avenue, Fort Worth, Texas 76107.
Many matters involve certain common questions on which we have prepared easy-to-understand information. We recommend that you read these pages before calling us. You will have a better understanding of your problem and we can be more specific in our advice. Simply go to the LegalShield landing page and find your topic.
- Automobile Accidents
- Traffic Tickets
- Criminal Arrest
- Fair Debt Collection
- Justice Courts
- Lemon Law
- Estate Planning
- Family Law
- Tax Law
When you have any legal problem, please contact us for assistance. We look forward to serving you as members of a LegalShield contract, which we believe to be the finest legal protection plan in existence.